Sangeeta Shah Bharadwaj

Professor, Information Management
Chairperson - Digital Infrastructure

Email :
Phone : +91-124-4560308

Dr Sangeeta has M.Sc (Hons) Mathematics and Master of Management Studies from Birla Institute of Technology and Science¸ Pilani. She also has M.E. (Systems and Information) and Ph.D.(Management) from BITS¸ Pilani. Dr Sangeeta started her career at BITS ¸ Pilani and was Group Leader¸ Management Group¸ BITS¸ Pilani. Dr Sangeeta has rich industry experience. She has worked as software engineer in a finance and insurance sector company. She has successfully run an entrepreneurial venture for four years. Dr Sangeeta has more than 25 years of teaching¸ research and Industry experience. She has held positions of Area Chairperson¸ Information Management Area¸ Web-in-charge¸ Chairperson Alumni and Chairperson Admissions, Dean Executive Management Program ,Chairperson Digital Infrastructure

Her teaching interest are Management of IT Projects¸ HR Analytics, Machine Learning (Predictive algorithms)¸ Excel Analytics, IT Consulting Management, Government Process Re-engineering and Management, HRIS. She has researched extensively in the area of IT Outsourcing, Agility and IT and Service Innovation and Emerging Technologies. She has a book entitled¸ “Business Process Outsourcing: for Strategic Advantage” to her Credit (co-author). She has published in international and national (EJIS¸ BPMJ¸ Vikalpa etc.) journals and is presently guiding doctoral thesis in IT outsourcing , Agility and IT, Service Innovation and Emerging Technologies and Role of Social Media on Performance. She has developed cases which are now available through Harvard¸ Ivey and ACRC (Asia Case Research Center) publishing sites.

Dr Sangeeta has conducted Primavera and MS-Project training for organizations like ONGC¸ NTPC¸ NHPC¸ UNICEF , SRF , BirlaSoft etc. She has conducted training programs for BPO managers in leading BPO companies and has developed a simulation game in the BPO context which challenges participant to explore FTE based costing¸ Log-in-based costing and Transaction based costing¸ take decisions in competitive environment and evaluate and analyze the impact of the same on company’s financial statements. She also takes training in Agile Project Management with focus on estimation and planning, project costing and budgeting¸ project resource planning and risk management¸ project monitoring and control¸ earned value reporting. Training of HR, Marketing and Finance Analytics focusses on predictive algorithms supervised and unsupervised.

Prof Sangeeta has successfully implemented Oracle PeopleSoft Finance and Human Capital Management ERP in MDI. 

During her career spanning 25 years in academics, Prof Sangeeta has taught following courses at post graduate level

Management of IT Projects/ Agile Project Management

Business Development for IT Organizations

Information Technology Consulting Management

Human Resources Information System

HR, Marketing Analytics

Machine Learning

Business Process Management/ Government Process Re-engineering and Management

IT for Managers

Management of Outsourced IT Projects

Business Agility and IT Services

She has also engaged following courses at graduate level

Management Information System

Database Management Systems

Programming Languages

1. Verma, V., Bharadwaj, S.S. and Nanda, M. (2017) ‘Comparing agility and absorptive capacity for superior firm performance in dynamic environment’, Int. J. Business Environment, Vol. 9, No. 1, pp.1–17

2. Raman, Aparna, Bharadwaj, Sangeeta Shah (2017), Dynamic service capabilities enabling agile services : Scale development and initial validation in Indian services industry, Journal of Enterprise Information Management 2017 30:1 , 166-187

3. Prerna Lal and  Sangeeta Shah Bharadwaj , (2016),"Understanding the Impact of Cloud-Based Services Adoption on Organizational Flexibility: An Exploratory Study", Journal of Enterprise Information Management, Vol. 29 /4

4. Lal Prerna and Bharadwaj Sangeeta Shah (2015), “ Assessing The Performance of Cloud-Based Customer Relationship Management Systems”, Skyline Business Journal, Volume XI, Issue I, 89-100.

5. Sangeeta Shah Bharadwaj, Sumedha Chauhan and Aparna Raman (2015), “Impact of Knowledge Management Capabilities on Knowledge Management Effectiveness in Indian Organziations”,Vikapla 40(4), 1-14

6. Sangeeta Shah Bharadwaj (2015), “Can a Work-at-Home Policy Hurt Morale?”, Harvard Business Review, April 2015.

7. Prerna Lal and Sangeeta Shah Bharadwaj(2014), “Leveraging Cloud Basd Information technology for Organization Agility: A conceptual Model”,NMIMS Management Review, Volume XXIV, April-May 2014, 73-88.

8. Nakul Gupta, Sangeeta Shah Bharadwaj, (2013) "Agility in Business School Education through Richness and Reach: A Conceptual Model", Education + Training, Vol. 55 Iss: 4/5

9. Sangeeta S Bharadwaj and K B C Saxena (2010),Exploring  Service Providers’ Competences in Business Process Outsourcing for Delivering Successful Outcome: An exploratory Study,Vikalpa, 35(3), 37-53.

10. Sangeeta S Bharadwaj, K B C Saxena, Halemane Murthy (2010),Building Successful relationship in business process outsourcing : An Exploratory Study, European Journal of Information Systems, 19, 168-180.

11. Sangeeta Shah Bharadwaj and K B C Saxena and (2009), Building winning relationship in Business Process Outsourcing services, Industrial Management and Data Systems, 109(7),993-1011.

12. K B C Saxena and Sangeeta Shah Bharadwaj (2009), Managing Business process through outsourcing: A strategic partnering perspective, Business Process Management Journal, 15(5), 687-715.

13. Niranjan T T , Saxena K B C and Bharadwaj Sangeeta S (2007), Process oriented Taxonomy of BPOs: An exploratory Study, Business Process Management Journal, Vol 13, 4, 588-606

14. Bharadwaj S.S. and Saxena KBC (2006) Impacting the Processes of Global Software Teams: A Communication Technology Perspective, Vision – Journal of Business Perspective, Vol. 10, No.4,  October-December

15. Bharadwaj Sangeeta S and Saxena K B C (2005), Knowledge Management in Global Software Teams, Vikalpa, Vol 30, No 4, Oct-Dec.

16. Sangeeta Shah Bharadwaj (2004), Roadblocks on the way to BPO Nirvana, Indian Management, Vol 43, No 4, 50-53.


1. Chitra Sharma and Sangeeta Shah Bharadwaj (2017), “DXSD: Transforming Migrations,” Available atIVEY Case Publishing site and Harvard Case Publishing.

2. NSS Sharma and Sangeeta Shah Bharadwaj (2015), “A&S Software: Emerging Business models,” Available at IVEY Case Publishing site and Harvard Case Publishing.

3. Aparna Raman and Sangeeta Shah Bharadwaj (2013) , Sapient Consulting: Enriching Experience Using Hybrid Agile approach( with teaching notes), Available at IVEY Case Publishing site and Harvard Case Publishing.

4. Sumedha Chauhan and Sangeeta Shah Bharadwaj (2013) ,Vinsun Infra Engineering: ERP on premise or on Cloud( with teaching notes), Available at IVEY Case Publishing site and Harvard Case Publishing

5. Ashok Mishra and Sangeeta Shah Bharadwaj (2013) , Working from home : Curse or boon? A case study of KNPO company, (with teaching notes), Available at IVEY Case Publishing site and Harvard Case Publishing

6. Arup Das, Sangeeta Shah Bharadwaj and Kate Kaiser (2009), Managing Customer Relationships in Offshore Outsourcing: A Case Study of an Israeli Consulting Firm Issue( with teaching Notes) . Available at IVEY Case Publishing site and Harvard Case Publishing

7. Yadav Vanita, Bharadwaj Sangeeta Shah, Saxena K B C ( 2006). Tecnovate: Challenges of Business Process Outsourcing. Available at the site of Harvard Publishing and Asia Case Research Center ( with teaching notes)

8. Sangeeta Shah Bharadwaj, C V Baxi, Yashashree Gurjar (2004), “ CSR at BILT: Relating to Stakeholders for Creating a Sustained Positive Impact”,  published in a book with teaching notes