Operational and Organizational Excellence

The word excellence is widely used to denote superlative performance in any activity in which an individual or organization is engaged. In the context of organizations excellence may refer to some aspects of their activities or it may also be used for their overall performance. It is difficult to define organizational excellence because some of its elements are intangible which cannot be quantified or measured. Excellence must really be seen in terms of competition. The competition has been an integral part of evolution itself. It manifests itself in fights among males and females of the species in trying to win the best mates for procreation. In business, there has always been a competition among organizations to win customers and investors. Operational Excellence is a philosophy of leadership, teamwork and problem solving resulting in continuous improvement throughout the organization by focusing on the needs of the customer, empowering employees, and optimizing existing activities in the process. This operational excellence is derived from the implementation of Kaizen concept in corporations. In contrast to the usual emphasis on revolutionary, innovative change on an occasional basis, Kaizen looks for uninterrupted, ongoing incremental change. In other words, there is always room for improvement and continuously trying to become better. In practice, Kaizen can be implemented in corporations by improving every aspect of a business process in a step by step approach, while gradually developing employee skills through training education and increased involvement. To build a habit of ‘Excellence’ in managers, this programme aims at building competencies of problem solving and decision-making-important skills for business and life, with innovative methodologies and in class discussions

Objectives

This programme would assist participants:

  • To develop an understanding of variables affecting decisions and premises around which decisions are made
  • To build organizational structure to foster innovation, excellence and leadership
  • To benchmark and measure performance
  • To enhance productivity by effective management of Job and Workplace
  • To improve individual effectiveness by managing transformations

Contents

  • Customer Centricity for Operations Excellence
  • Building Organizations for Excellence
  • Enhancing Productivity
  • Designing effective organizational structure
  • Benchmarking Performance
  • Managing power and politics in organizations
  • Managing Job and Workplace
  • Nurturing Organizational culture
  • Strategic Decision Making
  • Leading and managing transformations

For Whom

This programme is designed for executives making decisions mainly at middle and top level management. The generic systems approach makes it relevant for any decision maker who wants to analyze and see the dynamics of risk and uncertainty in any organizational context:

  • Middle and Senior Level Managers making decisions at various strategic and function levels, Marketing, Finance, Supply chain, Human Resource etc.
  • Researchers and Analytics, who wants to understand patterns of reality and predicting system behavior having significance for decision makers.

Venue & Duration

The programme is scheduled during January 20-22, 2025 on a residential basis at MDI Gurgaon Campus, Mehrauli Road, Sukhrali, Gurugram. Accommodation for participants would be available at MDI Gurgaon Campus from the noon of January 19, 2025, to the forenoon of January 23, 2025.

Registration & Fees

Participants should be nominated by their organizations. The enclosed nomination form should be completed and returned with all the details. The fee of the program is Rs. 42,500/- (Rupees Forty Two Thousand Five Hundred only) per participant which includes a professional fee and all charges for boarding, lodging and supply of course materials during the programme. GST as applicable will be charged extra in addition to the programme fee. Payment should be made by Cheque/NEFT/RTGS.

Discount Policy
With a view to our long-term relationship with your esteemed organization, we are pleased to introduce the discount policy in a particular programme. The discount will be observed in the following conditions: (discount applicable in NEPAL also)
• 10% Discount against 3-5 nominations
• 20% Discount against more than 5 nominations

Important Dates

The last date for receipt of nominations is January 08, 2025. The last date for withdrawal of nominations is January 10, 2025. Any withdrawal received after this date will be subject to deduction as per the Institute’s rules. However, substitution may be permitted.

For enquiry, please contact at [email protected] or +91-124-4560008.