Trust, Risk, Privacy and Security in e-Government Use: Insights from a MASEM Analysis

• 
  By Parul Gupta
  Associate Professor

  Co-Authors
  Apeksha Hooda, Jindal Global Business School, O P Jindal Global University, Sonipat
  Anand Jeyaraj, Raj Soin College Of Business, Wright State University, USA
  Jonathan J.M. Seddon, Information Systems And Supply Chain Management, Audencia Business School, France
  Yogesh K. Dwivedi, Professor Of Digital Marketing And Innovation, Swansea University
  

  Journal :  Information Systems Frontiers
  Publisher : Springer International Publishing

Article citation: Gupta, P., Hooda, A., Jeyaraj, A., Seddon, J. J., & Dwivedi, Y. K. (2024). Trust, risk, privacy and security in e-Government use: Insights from a MASEM analysis. Information Systems Frontiers, 1-17.

Abstract
Despite considerable research on the factors influencing the use of e-government, citizens are apprehensive of e-government services due to the concerns primarily related to trust, risk, security and privacy. This study presents a meta-analytic structural equation modeling (MASEM) analysis of the findings reported by 68 prior empirical studies on e-government adoption. Specifically, the model examined the direct effects of trust in government, trust in internet, perceived risk, and perceived privacy and security on e-government trust, and its impact on users’ behavioral intention to use e-government. The findings bear significant theoretical and practical implications.